British Airways (BA) planned to outsource 80% of its IT workforce to Tata consulting services (TCS) a large indian IT outsourcing company by dubious use of UK work visas.
The following article is from February 26 2016 where IT staff voice their concern over the outsourcing plan.
Less than 18 months later BA It systems collapse and BA flights are cancelled around the world.
The CEO Alex Cruz refuses to step down and is actively trying to gag staff from laying blame where blame is due, the incompetent short sighted cost cutting management and the equally incompetent TCS.
So has anyone learned anything from this?
probably not, so lets recap.
Outsourcing does not save money it just reduces the talent level.
If outsourced employees were talented they would have emigrated, and been available as local staff.
Cutting cost on vital operations puts vital operations at risk of systemic, catastrophic failure.
Bad managers (and leaders) will always attempt to silence criticism rather than accept criticism.
In the 21st century IT is not an optional extra or luxury for most business, its a critical element, with many businesses unable to function with out it.
So a few days ago ‘The Age’ (our local rag) ran a story about High school student abandoning IT as a field of study.
The article was good enough, but the comments were an absolute goldmine of insight into the problems in IT in Australia